Refund policy

At Leach Flowers, every bouquet and arrangement is hand-made to order with fresh flowers. Because flowers are perishable, we can't accept returns or exchanges. Your rights under the Australian Consumer Law are not affected by this policy.

If something isn't right

If your order arrives damaged, is not what you ordered, or isn't up to our standard, please call us on 0455 852 717 within 24 hours of delivery or pickup and send us a photo. We'll arrange a replacement or a refund.

Flower substitutions

Flowers are seasonal, so we may substitute some stems with flowers of equal or greater value while keeping the style, colours and size of your order. Substitutions are not grounds for a refund.

Cancellations and changes

You can cancel or change your order free of charge until we start preparing it. Please call us as early as possible. Once an order has been made or sent out for delivery, we can't cancel it.

Incorrect or failed delivery

Please check the recipient's name, address and phone number before placing your order. If we can't deliver because of incorrect details or because nobody is available and it isn't safe to leave the flowers, a redelivery fee may apply.

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days.

Contact us

Leach Flowers
112/134 Louie Piccone Way, Edmonton QLD 4869
Phone: 0455 852 717